Frequently Asked Questions

How did I subscribe to the 88488 service?
1. You visited one of our online registration webpages, which advertised our 88488 daily content service.
2. On this page, you were prompted to provide your mobile number to join our 88488 service.
3. On this page, you selected your wireless service provider's name and entered your 10-digit mobile number.
4. You clicked "SEND".
5. We sent you a unique 4-digit PIN number via text message to your mobile phone.
6. This text message instructed you to enter your PIN on the website to confirm your participation.
7. You entered the 4-digit PIN.

How did I subscribe to the 65050 service?
1. You viewed one of our television commercials which advertised our 65050 contest service.
2. This commercial provided you with all details for the contest service both visually and audibly.
3. During the commercial you were prompted to text a specific keyword (e.g. "GAME") to the number 65050
4. You sent a text message from your mobile handset with the specific contest keyword, to 65050.
5. We sent you a free text message to your mobile phone.
6. This text message instructed you to reply with YES to confirm your participation.
7. You replied to this text message with YES. 

How did I subscribe to the 55355 service?
1. You viewed one of our television commercials which advertised our 55355 chat service.
2. This commercial provided you with all details for the service both visually and audibly.
3. During the commercial you were prompted to text CHAT to the number 55355.
4. You sent a text message from your mobile handset with the word CHAT to 55355.
5. We sent you a text message to your mobile phone which offered you the opportunity to subscribe to received daily profiles of chatters.
6. This text message instructed you to reply with YES to receive daily profiles.
7. You replied to this text message with YES.

How do I unsubscribe from the service?
There are three ways to stop the service:
1: Via text/sms: You can cancel at any time by texting the word STOP to the number you are receiving the messages from (55355, 65050, 88488). You will be unsubscribed immediately.
2: Via e-mail: You can send an e-mail containing the mobile phone number that needs to be unsubscribed to ca@txt-support.com . You be unsubscribed within 24-hours (during business days, otherwise on Monday after the weekend/holiday).
3: Via telephone helpline: You can call the live helpline number 1-866-670-0126 (free of charge, 24hrs). You will be unsubscribed immediately. You can also call this number for all other questions regarding the service.

What are the costs of the 88488 service?
The costs of the service are CAD $1.25 per message per day, regardless if you read the message or not. 

What are the costs of the 65050 service?
The costs of the service are CAD $2.00 per question, regardless if you answer the trivia question or not.

What are the costs of the 55355 service?
The costs of the service are CAD $1.50 per chat message and/or daily profile, regardless if you read the message or not.

How many questions are there in the 65050 contest?
The Trivia Game consists of 2 questions per week.

When will a prize be awarded?
Each month 1 winner will be selected. You are entered to win by answering a question correctly, each correct answer represents 1 ballot. As such, more correct answers means more chances of winning. Winners will be notified via a personal text message. The names of the winners will be announced on the website.

How long does the 88488 service go on for?
This is a subscription service. The service will continue on until you unsubscribe from the service. 

How long does the 65050 service go on for?
This is a subscription service. The service will continue on until you unsubscribe from the service.

How long does the 55355 service go on for?
This is one-to-one chat service. If you no longer wish to receive chat messages, you can simply stop sending messages to 55355. If you have chosen to receive daily profiles, this a subscription service. The profiles will continue on until you unsubscribe from the service.

I didn't know this was a subscription service?
All the advertisement material clearly states (either visually and/or verbally) that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

My underage child has subscribed to the service.
We understand this is an unpleasant situation. To unsubscribe your child from the service directly, please send a text message stating 'STOP'. Our advertising clearly states that, in order to participate, users must be 16 years or older and/or have account holder's permission. We are not liable for subscriptions of minors without parental approval.

Is someone able to enter my mobile number in the service and subscribe me?
No. In order for your mobile number to be registered to our service, a multi-step registration process must be completed, using your mobile handset.

If someone enters your mobile number on our webpage (either accidentally or purposefully); it is not possible for this person to register your mobile number to our service without being in possession of your mobile handset. Once a mobile number has been entered on our webpage, we send out a FREE text message to that particular mobile number. This free text message is designed to ensure the mobile number entered on our webpage is truly a valid mobile number and not a fake. Most importantly, in this free text message, we include a unique 4-digit Personal Identification Number (PIN) which is specific to that mobile number only. To register a mobile number to our service, we must receive, on our webpage, only the 4-digit PIN which was sent to the mobile number in the free text message.  Any other number will be not recognized and no registration will be completed. This PIN must be entered before closing the webpage or clicking away from the webpage. Once someone has clicked away or closed the window, the PIN will instantly become invalid and useless.Therefore, quite simply, if the person entering your mobile number on our webpage DOES NOT have access to your mobile handset to open the free text message with the PIN, then no registration of your mobile number will ever be completed.

How do I respond to the 65050 questions?
In order to answer a question you have to reply with the KEYWORD of the service you are participating in followed by your ANSWER (for example GAME<space>A).
Please do not forget to include a space between the KEYWORD of the service and your ANSWER. Instructions on how to respond can be found at the end of every question you receive (for example: Text GAME A or GAME B to 65050).

How do I enter without purchase?
Please see Terms & Conditions for more details.

I didn't subscribe to this service, why am I receiving messages?
We are not allowed to send any messages to a cell phone number without registration of the mobile number by the owner or someone in possession of the mobile number.

I receive Spam! How can I stop this?
Wixawin does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email.
If you have signed up with such a network to receive promotional material via email, you could therefore receive a Wixawin offer.
If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an unsubscription button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).

How can I stop pop-ups?
Some computer software is offered free of charge and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications. Our affiliate networks can promote Wixawin services via these applications, which will appear as a pop-up in screen.
Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge.
Your can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows.
Pop-ups are harmless and can be closed in the same way as every other window.
If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.

Contact
Should you require further assistance please send an email to: ca@txt-support.com (Please do not forget to mention your mobile number in your email!). You can also call our helpline:� 1-866-670-0126 (free of charge, 24hrs).