Frequently Asked Questions

How do I subscribe to the service?
1. Select an answer to the question on the website www.wixawin.com
2. Select your operator
3. Enter your 10 digit mobile number
4. Click "SEND"
5. You will receive a personal PIN number via text message to your mobile phone
6. To confirm your participation, enter your PIN on the website in the space provided
6. You can now continue to play for fantastic prizes!

How do I unsubscribe from the service?
There are three ways to stop the service:
1: Via text/sms: Customers can cancel at any time by texting the word STOP to the number they are receiving the messages from (e.g. 88588).  The customer will be unsubscribed immediately.
2: Via e-mail: Customers can send an e-mail containing the mobile phone number that needs to be unsubscribed to info.ca@wixawin.com . The customer will be unsubscribed within 24-hours (during business days, otherwise on Monday after the weekend/holiday).
3: Via telephone helpline: Customers can call the live helpline number 1-866-670-0126 (free of charge, 24hrs). The customer will be unsubscribed immediately. Customers can also call this number for all other questions regarding the service.

What are the costs of the service?
The costs of the service are CAD $2.00 per question, regardless if you answer the question or not.  All other messages you send or receive are free of charge.

How many questions are there?
The Trivia Game consists of 4 questions per week.

When will a prize be awarded?
Each month 1 winner will be selected. You are entered to win by answering a question correctly, each correct answer represents 1 ballot. As such, more correct answers means more chances of winning. Winners will be notified via a personal text message. The names of the winners will be announced on the website.

How long does the service go on for?
This is a subscription service. The service will continue on until you unsubscribe from the service.

I didn't know this was a subscription service?
All the advertisement material clearly states (either visually and/or verbally) that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

My underage child has subscribed to the service.
We understand this is an unpleasant situation. To unsubscribe your child from the service directly, please send a text message stating 'STOP' to 88588. Our website clearly states that, in order to participate, users must be 16 years or older and/or have account holder's permission. We are not liable for subscriptions of minors without parental approval.

How do I respond to the questions?
In order to answer a question you have to reply with the KEYWORD of the service you are participating in followed by your ANSWER (for example GAME<space>A).
Please do not forget to include a space between the KEYWORD of the service and your ANSWER. Instructions on how to respond can be found at the end of every question you receive (for example: Text GAME A or GAME B to 88588).

How do I enter without purchase?
Please see Terms & Conditions for more details.

I didn't subscribe to this service, why am I receiving messages?
We are not allowed to send any messages to a cell phone number without registration of the mobile number by the owner or someone in possession of the mobile number.

I receive Spam! How can I stop this?
Wixawin does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email.
If you have signed up with such a network to receive promotional material via email, you could therefore receive a Wixawin offer.
If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an unsubscription button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).

How can I stop pop-ups?
Some computer software is offered free of charge and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications. Our affiliate networks can promote Wixawin services via these applications, which will appear as a pop-up in screen.
Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge.
Your can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows.
Pop-ups are harmless and can be closed in the same way as every other window.
If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.

Contact
Should you require further assistance please send an email to: info.ca@wixawin.com (Please do not forget to mention your mobile number in your email!). You can also call our helpline:  1-866-670-0126 (free of charge, 24hrs).