1) How do I subscribe to the
service? To
subscribe to the service, go to the 'products and pricing' page on www.wixawin.com/sg select the mobile
content you want and follow the instructions. After entering your mobile number
you will receive a free of charge verification message. After confirming via
text message you receive your content.
2) How do I unsubscribe from the service? There
are three ways to stop the service:
1: Via text/sms: You can opt-out at any time by sending 'KEYWORD STOP' to
72233. You will be unsubscribed immediately.
2: Via e-mail: You can send an e-mail containing the mobile number that needs
to be unsubscribed to customercare.sg@mobile365.com.
3: Via telephone: You can call the live help line number 6571 3999.
3) What are the costs of the
service? This
is a subscription-based mobile content service. You are charged S$4 for each message
that you receive. The costs will be charged directly to your mobile phone
account as you send and receive each SMS text message. For further details,
please read the full Terms & Conditions listed on this website.
4) How long will I be subscribed? This
is a subscription service. You can end this service at any time by sending STOP
to 72233.
5) I did not know this was a
subscription service? All
advertisement material clearly states that this concerns a subscription-based
service. Furthermore, after subscribing the customer receives a free of charge
information message stating the costs of the service, frequency, information on
how to opt-out and a website address for more information on the service. 6) I did not subscribe to this service, why am I receiving messages? We do not send any messages to a mobile phone number if the number is not
subscribed to one of our services. Maybe you do not remember sending the
message. Be careful when lending your mobile phone to people. The subscription
is only activated when initiated from the mobile number concerned. The only way
to subscribe to our service is by sending in a confirmation text message to
72233. After you have confirmed your subscription, the service will be
activated.
7) I thought this service was free
of charge? To
avoid miscommunication, the price of the service is mentioned multiple times on
all our promotional material as well as in the free of charge information
message which you receive after subscribing.
8) My underage child has
subscribed to this service. We
understand this is an unpleasant situation. To unsubscribe your child from our
service directly, send a text message stating 'STOP' to 72233. For other
unsubscription methods please see FAQ 2. Our website clearly states multiple
times that our services are for contestants of 18 years and older only. When a
contestant is below the age of 18, parental approval is necessary to use our
services. We are not liable for subscriptions of minors without parental
approval. Our services are according to the Code of Conduct made by the telecom
operators.
9) According to which legislation
do you work? Text
& Win is a premium text service and operates according to the Singaporean
code of conduct for SMS services.
10) Spam Wixawin
does not send out emails. Our affiliate networks refer to our products in their
promotional material, which are distributed through various mediums including
email. If you have signed up with such a network to receive promotional
material via email, you could therefore receive a Wixawin offer. If you do not
wish to receive these emails, you should contact the sender of the email and
state your request. In most cases, there will be an 'unsubscription' button
within these emails that will allow you to block further communication from a
particular party. Alternatively, you can block the sender of this email with a
function within your own email application (Hotmail, Outlook, Gmail etc). 11) Pop-ups Some computer software is offered free of charge and comes with integrated
advertising.
Such advertising allow the software developers to offer the software for free,
and can be present in many applications including download accelerators,
weather forecast tools, and music download applications.
Our affiliate networks can promote Wixawin services via these applications,
which will appear as a pop-up in screen. Also, some websites generate their own
pop-ups. Most of the time, this is done to enable them to continue to offer
their products/information free of charge. Your can compare this situation to
free to air television, where commercials are broadcasted during shows to cover
the cost of broadcasting those shows. Pop-ups are harmless and can be closed in
the same way as every other window. If however, you wish to stop these pop-ups,
you can either uninstall the application causing them, or install a pop-up
blocker such as AdAware.
12) My question is not listed in the FAQs. For
all other questions, please send an email with your enquiry to customercare.sg@mobile365.com
(please do not forget to mention your mobile number in the email).
13) Contact us Should
you require further assistance please send an email to: customercare.sg@mobile365.com
(please do not forget to mention your mobile number in the email).
You can also call our helpline: 6571 3999